Operational Trainer (Medical Coding Trainer)CIC certification
davao city, Davao de Oro
Posted yesterday
- Company:
- BPO-services
- Company Description:
- Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: Davao
Work Setup: Hybrid, Shifting Schedule, PH Holidays
Primary Responsibilities:
Assess the training and organizational development needs within functions, such as claims and medical coding.
Participate in the development of training programs and classroom materials, ensuring they meet organizational goals.
Lead training sessions in a classroom or virtual environment, ensuring active engagement and skill development.
Monitor and report training metrics, generating detailed reports on training progress.
Keep pace with evolving instructional needs in a fast-changing healthcare landscape.
Deliver engaging training programs to new hires and existing employees, adapting to various cultural contexts and flexible schedules.
Coordinate with stakeholders to identify training needs and provide learning solutions to meet business objectives.
Continuously evaluate the effectiveness of training programs and improve content and delivery methods to stay aligned with business goals.
Skills & Qualifications:
Certified Medical Coder (Preferably CIC certification).
Experience in training, teaching, or facilitation in any industry.
Preferably a Professional Registered Nurse (PHRN).
Excellent communication and presentation skills.
Ability to engage a diverse group of learners in both virtual and in-person settings.
Salary & Benefits:
Basic Salary: PHP 32,000 to PHP 40,000
Allowance: PHP 3,600
Hybrid work setup with shifting schedules and PH holidays.
- Salary:
- ₱43,000.00 Monthly
