Quality Analyst (healthcare experience required)

- Delivers required number of QA monitors on a timely manner;
- Generates and trends weekly/monthly QE related reports
- Performs side-by-side sessions and provide real-time feedback
- Participates on team meetings/huddles to share Quality and behavioral tagging trends
- Participates in QA Calibration and maintain 2.5% variance or lower.
- Works closely with the line leadership;
- Develops and delivers action plans to TLs and Account Associates.
- Skilled in pinpointing root cause/s for performance variance;
- Keeps abreast of operational changes;
- Upholds the ability to lead by successfully implementing new process;
- Upholds corporate values and expected behavior.
- Willing to support call volume when needed.
- Adheres to the schedule set by the QA SDL / QA Supervisor.
- Responsible for identifying and collecting best practices and share then with all QA
- Works closely with the QA SDL / QA Supervisor to execute key QA initiatives or special projects, etc.

Qualifications
- Has at least 1 year experience as a trainer in BPO HealthCare programs
- Has BPO experience
- Candidate must possess at least a Bachelor's/College Degree in any field
- Must be amenable to report onsite in Davao