Audio Tech (Alabang)
Alabang, Quezon
Posted today
- Company:
- MirandaHR
- Company Description:
- We promote a sense of duty and collaboration. We place a strong emphasis on equality and work to include a range of viewpoints that encourage innovation. As a global business, sustainability is at the heart of our operations, conscious of the impact we have on the environment. Moreover, we actively seek ways to uplift our communities and make a positive difference wherever we can. Together, we aim to create a better world every step of the way.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 50
Job Description
Key Responsibilities:
Customer Interaction: Handle incoming calls, emails, and chats to address customer questions and concerns, often in high-volume settings.
Problem Resolution: Identify issues quickly, troubleshoot them efficiently, and provide clear solutions to maintain customer satisfaction.
Product Knowledge: Stay informed about the company's products, services, and policies to offer accurate and timely information.
Customer Feedback: Record and report customer feedback, suggesting possible improvements to enhance customer experience.
Documentation: Accurately document all customer interactions, resolutions, and follow-up actions in the company’s system.
Essential Skills:
Communication: Strong verbal and written skills to engage with customers effectively and professionally.
Patience and Empathy: Ability to handle challenging situations calmly and empathize with customer frustrations.
Problem-solving: Quickly identify and resolve issues while adhering to company guidelines.
Attention to Detail: Ensure accurate data entry and consistency in responses.
CSRs play a crucial role in maintaining customer satisfaction, representing the company’s values, and often influencing customer loyalty through the quality of their support.
- Salary:
- ₱19,000.00 Monthly
