Midshift Account

Pasig, Quezon

Posted today

Company:: MirandaHR
Company Description:: An outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 50

Job Description

A Customer Service Representative (CSR) is responsible for interacting with customers to provide information, address inquiries, and resolve issues related to a company’s products or services. CSRs serve as the frontline communicators between the company and its customers, ensuring a positive experience by listening attentively, understanding needs, and offering solutions.

Key Responsibilities:

Customer Interaction: Handle incoming calls, emails, and chats to address customer questions and concerns, often in high-volume settings.
Problem Resolution: Identify issues quickly, troubleshoot them efficiently, and provide clear solutions to maintain customer satisfaction.
Product Knowledge: Stay informed about the company's products, services, and policies to offer accurate and timely information.
Customer Feedback: Record and report customer feedback, suggesting possible improvements to enhance customer experience.
Documentation: Accurately document all customer interactions, resolutions, and follow-up actions in the company’s system.
Essential Skills:

Communication: Strong verbal and written skills to engage with customers effectively and professionally.
Patience and Empathy: Ability to handle challenging situations calmly and empathize with customer frustrations.
Problem-solving: Quickly identify and resolve issues while adhering to company guidelines.
Attention to Detail: Ensure accurate data entry and consistency in responses.
CSRs play a crucial role in maintaining customer satisfaction, representing the company’s values, and often influencing customer loyalty through the quality of their support.