Branch Recruitment and Service Specialist (Makati)

A "Branch Recruitment and Service Specialist" is a position within a company that combines responsibilities for recruiting new employees at a specific branch location with providing customer service and support to existing clients, essentially acting as a frontline representative for both hiring and client interaction within that branch.
Key responsibilities may include:
Recruitment Functions:
Posting job openings and managing applications for the branch.
Screening resumes and conducting initial phone interviews to identify qualified candidates.
Coordinating with hiring managers to schedule further interviews and assess candidate fit.
Conducting in-person interviews with potential employees.
Managing the onboarding process for new hires.
Networking with local talent pools to source potential candidates.
Participating in job fairs and recruitment events.
Customer Service Functions:
Addressing customer inquiries and concerns regarding products or services.
Processing transactions and handling customer account management.
Providing information about company policies and procedures to clients.
Maintaining positive customer relationships and resolving complaints efficiently.
Cross-selling and upselling products or services to existing customers
Administrative Tasks:
Maintaining accurate records of recruitment activities and customer interactions.
Generating reports on recruitment metrics and customer satisfaction.
Collaborating with other departments within the branch to ensure smooth operations.
Staying updated on company policies, product knowledge, and recruitment best practices.
Required Skills:
Excellent communication and interpersonal skills to interact effectively with both candidates and clients.
Strong organizational and time management abilities to manage multiple recruitment processes simultaneously.
Detail-oriented approach to data entry and record keeping.
Ability to work independently and as part of a team.
Basic understanding of recruitment practices and labor laws.
Customer service expertise and conflict resolution skills.