Remote Staff Pure WFH Remote Business Hours Service Admin Staff

Remote Staff, in partnership with JobsAvenuePH, is seeking a skilled and detail-oriented Admin Staff to join our team. This is a full-time, work-from-home position.

Remote Business Hours Service Admin Staff
Status: Full-time
Shift hours: 6:00AM - 3:00PM Philippines
Why choose Remote Staff?

100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance
17 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
Competitive and negotiable compensation (depending on skill level & experience)
*Terms and conditions apply*

About the Client
This company is a trusted partner for cleaning and janitorial needs based in New South Whales Australia

Role Overview:

The Remote Business Hours Service Admin Staff will play a crucial role in ensuring smooth operations within our service team. This position requires an organized, detail-oriented individual capable of multitasking and maintaining clear communication with both customers and internal staff. The role supports our workshop and onsite repair teams by handling administrative tasks, liaising with customers, and maintaining accurate service records.

Responsibilities:

Key Responsibilities:
Quoting and Invoicing:
Generate, review, and finalize quotes for customers.
Follow up with customers for quote approvals and updates.
Prepare and issue invoices post-completion of services.
Work Scheduling and Coordination:
Schedule workshop and onsite repair tasks efficiently to optimize team productivity.
Monitor the service schedule to ensure all tasks are completed on time.
Customer Communication:
Update customers on their service reports and progress.
Respond promptly to customer inquiries via email or phone.
Act as a liaison between customers and the service team, ensuring smooth communication.
Inventory and Parts Management:
Source and order required parts for jobs.
Create and update products in the inventory management system.
Maintain accurate stock levels and alert the team of any shortages.
Service Records and Reporting:
Maintain and update detailed service records in our system.
Ensure all customer service reports are accurate and properly filed.
Provide periodic reports on service operations and performance metrics.
Team Coordination:
Liaise daily with workshop and onsite staff to communicate job requirements.
Assist in resolving scheduling conflicts or operational issues.
Qualifications and Skills:
Experience:
Previous experience in administrative, customer service, or operations support roles is preferred.
Experience in scheduling, quoting, or inventory management is a plus.
Technical Skills:
Proficiency with office tools such as Microsoft Office (Word, Excel, Outlook).
Familiarity with inventory management or CRM systems (preferred).
Strong typing and data entry skills.
Soft Skills:
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Ability to work independently and handle multiple tasks effectively.
Attention to detail and a commitment to accuracy.
Other Requirements:
Reliable internet connection and suitable remote work setup.
Flexibility to align with business hours and occasional overtime if needed.

Application Process:

John Christopher Briagas, the Job Ad Manager for this position, will contact shortlisted candidates with the next steps in the application process. Please ensure your contact details are accurate and up-to-date.

Apply now and become a vital part of our team, ensuring efficient financial management and exceptional service for our clients!