Order Management Specialist - Onsite Cebu

Job Summary:

The Order Management Specialist plays a critical role in ensuring the timely and accurate processing of orders while maintaining effective communication with vendors. This position is responsible for managing the order lifecycle, facilitating communication between internal teams and external suppliers, and ensuring the highest level of customer satisfaction.



Key Responsibilities

Order Processing:

Receive and review purchase orders for accuracy and completeness.
Enter and track orders in the order management system.
Coordinate order fulfillment with vendors to meet delivery timelines.
Vendor Communication:

Establish and maintain strong relationships with vendors to ensure effective communication.
Serve as the primary point of contact for vendors regarding order inquiries, updates, and issue resolution.
Communicate any changes in order status, delays, or issues to both vendors and internal stakeholders promptly.
Order Tracking:

Monitor and track inventory levels and order shipments to ensure timely delivery.
Provide regular updates to internal teams regarding order status and expected delivery dates.
Collaborate with logistics and warehouse teams to address discrepancies or concerns related to shipments.
Issue Resolution:

Proactively identify and resolve order-related issues, such as discrepancies, delays, and returns.
Collaborate with vendors to resolve any issues that arise and escalate as necessary.
Documentation and Reporting:

Maintain accurate records of orders, invoices, and vendor communications.
Generate reports on order status, vendor performance, and inventory levels for management review.
Process Improvement:

Analyze order management processes to identify areas for improvement.
Recommend and implement changes to enhance efficiency, accuracy, and vendor relationships.
Customer Support:

Respond to internal and external inquiries regarding order status, tracking, and vendor-related questions.
Assist the customer service team with order-related issues as needed.


Why apply with us?

Competitive salary and may be determined/negotiable based on your qualifications
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Only a One (1) Day Application Process
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee


Staff Outsourcing Solutions is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.



Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extends your global reach. The variety of services we offer that targets specific market segment makes us a reliable and a long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Sound Connection Philippines is the right partner as an offshore and BPO solutions provider.



Overview:



Sound Connection specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expanding reach on their operations globally, meet the increasing demand and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.



"Sound Connection is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, gender, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by Labor Law of the Philippines."