MIS Technician

A. Responsibilities
A.1 General Responsibilities
 Performs a variety of technical tasks in the installation, diagnosis, repair and maintenance of all components in the computer terminal network including distributed processing equipment and related peripherals.
 Perform other task as directed by the Supervisor or Managers.
A.2 Specific Responsibilities
 Perform a variety of technical tasks in the installation, diagnosis, repair and maintenance of computer network job entry stations and related equipment within the computer network.
 Provide information and/or technical assistance to users concerning the development and maintenance of the computer network or for resolution of special problems.
 Respond to service calls, diagnose and correct equipment failure and malfunctions; repair or replace malfunctioning equipment including electronic switching units and circuits boards.
 Maintain accurate and current records on repair, installation and removal of equipment; provide appropriate logging and tracking of hardware malfunctions. Recommend improvements to operating procedures; write and maintain procedure manuals.
 Assist in the development of long-range planning for new projects and computer hardware needs.
 Constructs cables for computers, printers and internet system. Researches new equipment and software.
B. Authorities
 n/a
C. Skills
 Computer hardware repair and network set-up.
 Printer repair and telephone system troubleshooting.
 Electronic circuit troubleshooting and repair.
 Knowledge in computer system and variety of software packages.
 Problem solving skills.
 Good communication and training skills.
 Good organization skills.