Customer Success Software Developer
Rosario, Cavite
Posted today
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
* Assist in the preparation of technical proposals, ensuring that all product specifications and capabilities are communicated.
* Conduct technical product demonstrations and training sessions for potential and existing clients.
* Participate in major installs to ensure all IOT devices are working properly, software is set up for customers, and that users are trained to use
the systems.
* Customer Feedback: Gather and relay customer feedback to the product development team to inform future improvements and features.
* Contribute to the development and maintenance of SaaS platform, ensuring that it remains robust, scalable, and user-friendly.
* Work on client-specific customizations and integrations, adapting our software solutions to meet unique client requirements.
* Identify, troubleshoot, and resolve software issues, ensuring a seamless user experience for our clients.
* Collaborate with the product and development teams to continuously enhance the software and incorporate new features based on customer and market needs.
* Participate in major installs to ensure all IOT devices are working properly, software is set up for customers, and users are trained to use the systems.
Qualifications/ Skills:
* Bachelor's degree in Engineering, Computer Science, Business, or a related field.
* Minimum 2 years of experience in sales, customer support, quality assurance, or software development
* Familiarity with IoT devices, SaaS platforms, and basic troubleshooting.
* Excellent verbal and written communication skills in English (additional Asian languages are a plus).
* Strong analytical and problem-solving skills, with attention to detail.
* Ability to work independently in a remote setting and manage multiple responsibilities.
* Knowledge of the Asian market dynamics, including cultural and business practices.
Preferred Experience
* Java EE, C#, Python or other equivalent object-oriented language experience
* Angular 2+, React or other equivalent JS experience
* Web and mobile design experience
* Native and cross-platform mobile technologies experience is an asset
* Integrating with REST APIs