Cebu (customer service representative)

Cebu, Cebu

Posted 7 days ago

Company:: Mirandahr
Company Description:: Handling Inbound & Outbound Calls – Answer customer calls professionally and provide necessary information, assistance, or troubleshooting. Providing Excellent Customer Service – Address customer inquiries, complaints, and requests with patience and professionalism. Resolving Issues Efficiently – Analyze problems and provide effective solutions to ensure customer satisfaction. Data Entry & Documentation – Record customer interactions, update databases, and maintain accurate information. Following Call Scripts & Guidelines – Adhere to company policies, scripts, and best practices to ensure quality service. Meeting Performance Targets – Work towards achieving key performance indicators (KPIs) like response time, resolution rate, and customer satisfaction scores. Upselling & Cross-Selling (If Applicable) – Promote products or services when appropriate to enhance business revenue. Coordinating with Other Departments – Collaborate with other teams to escalate issues and provide timely resolutions. Maintaining Professionalism – Communicate clearly and courteously while staying calm under pressure. Adhering to Security & Compliance Policies – Follow company protocols to ensure data security and regulatory compliance.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

HEALTHCARE ACCOUNT
Qualifications:
- Atleast High School Graduate
- With or without Call Center Experience
- Good communication skills
- Willing to work onsite
- Salary: 19K
-Sign In Bonus: 25K

TELCO ACCOUNT Qualifications:
- Atleast High School Graduate
- With or without Call Center Experience
- Good communication skills
- Willing to work onsite
Salary: 17K

FINANCIAL ACCOUNT Qualifications:
- Atleast High School Graduate
- With or without Call Center Experience
- Good communication skills
- Willing to work onsite
Salary Range: 17K - 23K