Hiring Now- CRM Process Manager

Taguig, National Capital Region

Posted 7 days ago


Company:: Neksjob Corporation
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 400

Job Description

A CRM (Customer Relationship Management) Process Manager is responsible for overseeing and optimizing the processes related to customer relationship management within an organization. This role focuses on implementing, maintaining, and improving CRM systems and processes to enhance customer satisfaction, drive customer retention, and ultimately improve the company’s bottom line. The CRM Process Manager ensures that the company’s CRM platform supports business objectives by driving customer engagement, streamlining workflows, and delivering data-driven insights.
This position requires strong knowledge of CRM platforms, process improvement methodologies, and a customer-centric mindset to manage CRM processes effectively across different departments, including sales, marketing, customer support, and service.

Qualifications:
Developing CRM strategy
Designing interventions to drive customer acquisition / customer engagement
Managing full spectrum of Sales/ Marketing program execution from strategy definition to t

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