Be our CRM Process Manager Now Hiring y7

Taguig, National Capital Region

Posted today


Company:: Neksjob Philippines
Company Description:: ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 100

Job Description

A CRM (Customer Relationship Management) Process Manager is responsible for overseeing and optimizing the processes related to customer relationship management within an organization. This role focuses on implementing, maintaining, and improving CRM systems and processes to enhance customer satisfaction, drive customer retention, and ultimately improve the company’s bottom line. The CRM Process Manager ensures that the company’s CRM platform supports business objectives by driving customer engagement, streamlining workflows, and delivering data-driven insights.
This position requires strong knowledge of CRM platforms, process improvement methodologies, and a customer-centric mindset to manage CRM processes effectively across different departments, including sales, marketing, customer support, and service.

Qualifications:
Developing CRM strategy
Designing interventions to drive customer acquisition / customer engagement
Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Salesforce
Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team
Monitoring trends, analyzing data, to optimize sales & marketing programs
Identifying process improvement opportunities
Developing business case for CRM strategies, technology solutions
Developing / supporting development of CRM/Martech platform technology

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