Customer Success Executive

Quezon City, National Capital Region

Posted yesterday

Company:: Outsourced Quality Assured Services
Company Description:: Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

• Building a pipeline of leads for the sales team by identifying, researching, and generating new target prospects via all channels.
• Strategically prospecting key account targets & contacts.
• Developing creative strategies for engaging and nurturing prospects using content, email, phone, and social media.
• Converting target prospects to sales opportunities by exploring and understanding the client’s needs and challenges.
• Conducting effective qualification conversations with prospects through your deep understanding of our product value proposition.
• Setting prospect meetings with our Sales Executives.
• Recording accurate information on both the prospects and your interaction within the CRM.

Qualifications:
• Minimum 1-2 years of experience in outbound calling to generate sales opportunities.
• Proven track record of achieving and exceeding sales targets and KPIs (preferred).
• Proficiency with MS Office (Word, Excel, Outlook).
• Some experience with CRM software (preferred) and a willingness to learn new technologies.
• Formal tertiary education in a relevant field (e.g., business, hospitality management, event management) is highly preferred.
• Excellent communication skills with the ability to convey complex information in a clear and memorable manner.
• Strong problem-solving skills, connecting our product capabilities with customers' business needs.
• Empathetic nature, genuinely caring about improving business practices for our customers.
• Experience in outbound B2B phone sales.
• Ability to uphold and reflect the brand reputation through excellent communication skills.
• Highly motivated and capable of working effectively as part of a team.
• Understanding of the selling environment, customer value, and economic drivers.
• Excellent planning and organizational abilities.

Work set-up:
• Working Schedule: Monday - Friday; 6:00 AM - 3:00 PM / 7:00 AM - 4:00 PM (MNL)
• Hybrid Set-up in Eastwood Quezon City (2-3x a week in the office)
• Must have a strong internet connection with minimum of 20 mbps for both download and upload speed