We Are Hiring CSR - Collections Account
Mandaluyong, National Capital Region
Posted today
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
This position is perfect for candidates with at least 6 months of experience in collections, either locally or in an international BPO setting.
Key Responsibilities:
Handle customer interactions through phone, email, or chat, focusing on account and collections-related concerns.
Perform outbound calls for collections follow-ups while maintaining professionalism and adherence to compliance guidelines.
Provide clear, accurate, and effective communication to resolve customer issues and inquiries.
Meet and exceed service-level metrics, including quality, productivity, and compliance standards.
Document all customer inte