CSR ( Open for fresh graduates Up 25k to 30k salary)

Makati, National Capital Region

Posted yesterday


Company:: J-K Network Services
Company Description:: J-K Network Services is a multilingual recruitment company in the Philippines. We are Japanese company. Our goal is to offer and provide jobs to everyone. J-K Network Services is a trusted partner for providing Jobs in our applicants to almost 600 Client companies around the Philippines Our Services are for free and direct hiring, we are only assisting your application with our partner companies.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 3

Job Description

Benefits
- Free Training and Skill Development Programs
- Comprehensive HMO Coverage
- Government-Mandated Benefits
- 15 Vacation Leaves, 10 Sick Leaves
- Allowances and Performance Bonuses

COMPANY PROFILE:
A leader in customer service outsourcing, providing top-tier support solutions to global clients across diverse industries. With a focus on excellent customer experience,

Position: Customer Service Representative (CSR)
Company Industry: Business Process Outsourcing (BPO)
Work Location: Manila / Cebu
Salary: Php 25,000 - 30,000 (Negotiable)
Work Set Up: On-site

JOB REQUIREMENTS:
- Graduate of any Bachelor’s degree
- Fresh grads is welcome to apply
- Excellent verbal and written communication skills in English
- Proficiency in customer support software and CRM tools an advantage
- Strong problem-solving and conflict-resolution skills
- Ability to work flexible hours, including night shifts and weekends

JOB RESPONSIBILITIES:
- Respond to customer inquiries through phone, email, or chat, ensuring a positive customer experience
- Resolve product or service-related issues by providing accurate information and solutions
- Escalate complex issues to relevant departments and follow up to ensure resolution
- Maintain accurate and updated records of customer interactions in the system
- Participate in continuous training and skill development sessions to improve service quality

RECRUITMENT PROCESS:
- Initial Online Interview
- Language and Communication Skills Assessment
- Final Interview
- Job Offer