CSR ( Open for fresh graduates Up 25k to 30k salary)

Benefits
- Free Training and Skill Development Programs
- Comprehensive HMO Coverage
- Government-Mandated Benefits
- 15 Vacation Leaves, 10 Sick Leaves
- Allowances and Performance Bonuses

COMPANY PROFILE:
A leader in customer service outsourcing, providing top-tier support solutions to global clients across diverse industries. With a focus on excellent customer experience,

Position: Customer Service Representative (CSR)
Company Industry: Business Process Outsourcing (BPO)
Work Location: Manila / Cebu
Salary: Php 25,000 - 30,000 (Negotiable)
Work Set Up: On-site

JOB REQUIREMENTS:
- Graduate of any Bachelor’s degree
- Fresh grads is welcome to apply
- Excellent verbal and written communication skills in English
- Proficiency in customer support software and CRM tools an advantage
- Strong problem-solving and conflict-resolution skills
- Ability to work flexible hours, including night shifts and weekends

JOB RESPONSIBILITIES:
- Respond to customer inquiries through phone, email, or chat, ensuring a positive customer experience
- Resolve product or service-related issues by providing accurate information and solutions
- Escalate complex issues to relevant departments and follow up to ensure resolution
- Maintain accurate and updated records of customer interactions in the system
- Participate in continuous training and skill development sessions to improve service quality

RECRUITMENT PROCESS:
- Initial Online Interview
- Language and Communication Skills Assessment
- Final Interview
- Job Offer