Hostel Manager

Responsible for the day-to-day operations of a hostel, including staff management, customer service, and facility maintenance. They may also be responsible for developing policies and procedures, and ensuring the hostel meets its goals.
Responsibilities
 Responsible for the overall operations management of the properties.
 Monitor day-to-day facilities and maintenance operations.
 Lead and supervise all operation staff to ensure daily operations is running smoothly
and efficiently.
 Review the operations processes and workflow to maximize tenant's satisfaction.
 Handle tenant’s complaints, feedback review and take remedial actions for service
recovery and to improve service delivery.
 Maintain an excellent customer service standard with effective internal/external
service communication and to provide good customer service experience at all
times.
 Establish and maintain strong and positive relationships with all landlords, tenants,
vendors, contractors and all internal/external customers.
 Conduct regular inspections of properties and perform preventive property
maintenance promptly to keep the property functioning in good condition.
 Ensure compliance of safety & building regulations and all other statutory
requirements.
 Manage the company’s emergency response team (aka CERT) to ensure on-the-
ground operations are well coordinated, drill, exercises and trainings are carried out
as per schedule.
 Plotting of team roster to be posted every two (2) weeks in advanced.
 Perform any ad-hoc task as assigned by the management.

Requirements
 Minimum Degree in Property Development/ Real Estate Management or
Hospitality/Tourism/Hotel Management or equivalent.
 At least 5 years of working experience at managerial level in operations.
 Excellent interpersonal and communication skills.
 Good analytical, organizational and problem-solving skills.
 Strong leadership skills, structured with strong work ethics.
 Resourceful, good team player and able to multi-task.
 Result driven and able to work independently in a fast-paced environment.
 Experience in pre-opening operations team is an advantage.