IT Engineer
Quezon City, National Capital Region
Posted today
- Company:
- RAMTECH OFFICE
- Company Description:
- Qualifications: -Hardware analyst who plans, monitors, records and tracks IT assets to ensure compliance with vendor contracts, licenses and entitlements. -Managing and handling IT Assets for the company -With identifying and enacting solutions that allow the department to increase revenue and reduce cost – all through effective management of information technology assets. -Knows how to troubleshoot software and hardware -May also perform hardware maintenance -Have knowledge in using MS applications especially MS Excel
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
Responsibilities for this position may include but are not limited to:
Handles first level calls and performs problem resolution for three “class of Trades” (NA Company Owned and Operated Stores, NA Franchise, and Canada Commission Agents). Support and resolve stores Back Office Systems issues related to hardware and software applications, assist store personnel with basic BOS PC issues.
Performs subject matter expert (SME) functions including resolution of Level 1 escalated calls and inbound call overflow.
Logs and tracks all calls using a call tracking tool, responsible for escalating calls as appropriate, and ensures eventual resolution of the incident.
Tracks incidents, documents problems and solutions, and records all activity and communications.
Guides Retailer or Store manager through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational.
Provides training for procedural problems associated with the supported applications and related components.
Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail.
Qualifications:
Knows how to troubleshoot software and hardware
May also perform hardware maintenance
Technical issues
- Salary:
- ₱16,000.00 Monthly
