Quality Assurance Analyst

Job Description: Quality Assurance (QA) Analyst

Role Overview

As a Quality Assurance (QA) Analyst, you will play a critical role in ensuring the delivery of high-quality software solutions and business processes. Your responsibilities will include designing and executing test plans, identifying and reporting defects, and ensuring that systems meet functional and performance requirements. Proficiency in tools like Azure DevOps and familiarity with insurance processes will be an advantage as you work collaboratively with developers, business analysts, and other stakeholders to maintain company’s high standards for operational excellence.



Key Responsibilities

1. Test Planning and Design

• Develop comprehensive test plans, test cases, and test scripts based on business requirements and technical specifications.

• Design both manual and automated testing strategies for functional, regression, and performance testing.

2. Test Execution and Defect Management

• Execute manual and automated test cases to validate system functionality.

• Log defects and issues in Azure DevOps or other defect-tracking tools.

• Work closely with development teams to troubleshoot, resolve, and verify defect fixes.

3. Automation Testing

• Implement and maintain automated testing scripts using tools such as Selenium, TestNG, or Katalon Studio.

• Ensure test automation frameworks are optimized and scalable.

4. Collaboration and Stakeholder Engagement

• Collaborate with business analysts and developers to understand requirements and provide test feedback.

• Participate in Agile ceremonies such as sprint planning, stand-ups, and retrospectives.

5. Performance and Load Testing

• Conduct performance and load testing using tools like JMeter or LoadRunner to ensure system scalability and reliability.

• Identify and document bottlenecks and areas for optimization.

6. Documentation and Reporting

• Create detailed test reports, defect logs, and performance metrics.

• Communicate test results and quality assurance updates to stakeholders and project teams.

7. Compliance and Standards

• Ensure all testing aligns with company’s compliance, security, and operational standards.

• Maintain up-to-date knowledge of insurance processes, products, and relevant regulations.

Skills and Qualifications (Non-negotiable):

• Proficiency in Azure DevOps for test case management, defect tracking, and reporting.

• Hands-on experience with test automation tools (e.g., Selenium, Katalon Studio, TestNG).

• Strong understanding of software testing life cycle (STLC) and Agile methodologies.

• Experience in API testing using tools like Postman or SOAP UI.

• Familiarity with SQL for database testing and validation.



Technical Skills and Relevant Software (Non-negotiable):

• Test Management Tools: JIRA, Zephyr, TestRail.

• Performance Testing Tools: JMeter, LoadRunner, Gatling.

• Defect Tracking Tools: Bugzilla, Azure DevOps.

• Collaboration Tools: Microsoft Teams, Confluence, SharePoint.

• Knowledge of CI/CD pipelines and tools like Jenkins is a plus.

• Experience with insurance platforms and customer communication systems (e.g., Salesforce) is an advantage.



Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 3 years of experience in quality assurance or software testing, preferably in the insurance or financial services industry. (Non-negotiable)

• Minimum of 3 years in Manual Testing, Automation Testing and Performance Testing (Non-negotiable)

• Certification in QA or Testing (e.g., ISTQB, CSTE) is advantageous.

Soft Skills:

• Exceptional attention to detail and problem-solving abilities.

• Strong communication skills for reporting and collaborating with cross-functional teams.

• Ability to work under pressure and meet deadlines in a fast-paced environment.

• A proactive mindset and a commitment to continuous learning.a