Sr Mgr Software Engineering 7 years of exp managing mentoring

Cebu, Cebu

Posted 2 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job Title: Senior Manager, Software Engineering
Location: Cebu
Work Setup: Hybrid (1 day in-office every 2 weeks)
Shift Schedule: Mid Shift (2 PM - 11 PM, flexible)
Salary: Php 278,333 - Php 357,500 (Basic + Allowance)
Job Description:
We are looking for a dynamic and experienced Senior Manager of Software Engineering to join our team. In this role, you will:
Partner with Business, Technical, and Strategic Product teams to manage project commitments within an agile framework, rapidly delivering value to customers through technology solutions.
Own and drive the applications’ technology stack, providing modern solutions to complex problems.
Lead the design and development of resilient, reliable, scalable, and self-healing solutions that exceed customer requirements.
Ensure comprehensive coverage of the application ecosystem with telemetry, continuously improving technical assets and monitoring for regressions.
Drive automation to eliminate “churn” and “waste” by automating menial tasks and improving team efficiency.
Qualifications & Skills Required:
7+ years of experience managing, mentoring, and developing engineering teams. Proven ability to inspire and motivate team members while fostering a collaborative and productive work environment.
7+ years of expertise in project management methodologies (Agile, Scrum, Waterfall) and tools. A strong track record of successfully leading and delivering complex software projects on schedule and within budget.
Extensive hands-on experience in development and architecture design, with a strong background in cloud technologies such as AWS, Azure, and Google Cloud.
Additional Information:
SG Level: 29
Hiring Process: HR Interview + Domain Interview + Final Interview