Applications Management Manager

Responsible for the application, maintenance and support management, database
management, project management, developing/programming, business operations’
efficiency and adoption.

II. SPECIFIC DUTIES AND RESPONSIBILITIES

• Application/Development/programming.
o Responsible for the management of software programs and applications, with ability
to create, develop programs and reports that will be helpful in business operations
as will be determined by the BPOs/BPSs.
• Maintenance and Support
o Responsible for the maintenance and support of SAP and non SAP applications in
close collaboration with third parties and concerned units, BPOs/BPS, business
partners.
o Ensure monitoring, updating and compliance of all software contracts and
engagements.
o Conduct of regular update meetings for status of
requests/tickets relative to troubleshooting or resolution of any concerns with
business application software support teams or third party and ensuring
compliance to Service Level Agreements (SLA) and or equivalent.
o Ensure all system software applications are running smoothly to support business
operations.
• Database Management
o Creating, executing, and maintaining company databases as it connects to the
ERP and all other systems.
• Project Management
o Leading teams in the implementation and upgrading or
enhancement of software applications in close collaboration with all concerned units
and will be determined and approved by the business.
o Leading the technical team in the rollout of new/enhanced software
applications and liaise with the business, internal,
external and/or business partners, to ensure there are no issues and are aligned
with the metrics of the project in close
collaboration with Corporate Quality Management.
o Creating and overseeing protocols and procedures for the use of any new/enhanced
software applications in collaboration with all relevant teams, local, regional, or
global and ensure integration of all software/systems.
• Business operations’ efficiency
o Understanding business operations vis-a-vis business's computer systems, determine
and endorse which software applications or modules could improve efficiency based
on business
requirements, SAP or Non-SAP, in close collaboration with
Corporate Quality Management and BPOs/BPSs.
o Maintaining up-to-knowledge of the latest software
developments and latest technology that can help the business operation
efficiencies.
o Making recommendations on whether to upgrade the existing systems or install
new ones.
o Training employees and ensuring adoption on the use of all software
applications.