Client Retention Specialist
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- Dempsey Outsourcing Inc. (Team Lara K.)
- Company Description:
- Dempsey Resource Management, Inc. provides an alternative, back-office manpower sourcing and recruitment services to fill up various job positions in your organization. Dempsey will provide the Client companies several candidates for the job position that need to be filled up free of charge. These candidates will be pre-screened and pre-qualified to determine whether their qualifications and/or competencies matches with the requirements set by the Client for the desired job position.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
1. Bachelor's degree in business, marketing, sales, or a related field.
2. With pleasing personality and excellent communication skills.
3. Years of relevant experience: at least 1-year administrative work.
4. Area/s of experience: HMO experience is a plus.
5. Knowledge: Proficiency in using office software (Microsoft Office).
6. Organizational Skills.
7. Preferably can drive 4-wheels, with valid driver’s license.
Job Description:
1. PHONE CALLS
a. Handle phone calls from clients, specifically addressing routine concerns
b. Coordinate with the Front-End Team for meeting-related concerns
c. Collaborate with other departments, to resolve client concerns efficiently and effectively.
d. Provide guidelines and procedures to troubleshoot and resolve common issues
2. EMAIL MANAGEMENT
3. MAF (Coordination with Front End Team)
a. The Back End Team will coordinate with the Front-End Team to obtain the signed contract
and Renewal List for a renewed account.
4. AMLA REQUIREMENTS
Account Identification and Initial Follow-Up
Document Tracking and Reminder System
Follow-Up Communication
5. MEMORANDUM OF AGREEMENT
a. Coordinate the contract signing process with clients, ensuring all required signatures are
obtained.
6. REIMBURSEMENT MONITORING
7. SMARTSHEET MONITORING
Salary Range: P18k/month (depends on experience and qualifications)
- Salary:
- ₱18,000.00 Monthly
