Hostel Manager

To be Rucksack Inn’s ambassador by providing an excellent and consistent level of service to
the hostel’s guests and also contribute to the smooth and efficient running of the hostel’s
operations. You will be reporting to the Board of Directors.
Responsibilities
 Responsible for the overall operations management of the properties.
 Monitor day-to-day facilities and maintenance operations.
 Lead and supervise all operation staff to ensure daily operations is running smoothly
and efficiently.
 Review the operations processes and workflow to maximize tenant's satisfaction.
 Handle tenant’s complaints, feedback review and take remedial actions for service
recovery and to improve service delivery.
 Maintain an excellent customer service standard with effective internal/external
service communication and to provide good customer service experience at all
times.
 Establish and maintain strong and positive relationships with all landlords, tenants,
vendors, contractors and all internal/external customers.
 Conduct regular inspections of properties and perform preventive property
maintenance promptly to keep the property functioning in good condition.
 Ensure compliance of safety & building regulations and all other statutory
requirements.
 Manage the company’s emergency response team (aka CERT) to ensure on-the-
ground operations are well coordinated, drill, exercises and trainings are carried out
as per schedule.
 Plotting of team roster to be posted every two (2) weeks in advanced.
 Perform any ad-hoc task as assigned by the management.