CRM Process Manager

CRM Process Manager
Are you a strategic thinker with a passion for driving transformation initiatives? Do you have expertise in CRM systems and enjoy optimizing sales, marketing, and customer engagement strategies? We are looking for a CRM Process Manager to help design, implement, and optimize CRM solutions, driving measurable outcomes for global clients across various industries.
Key Responsibilities:
CRM Strategy Development: Design and implement CRM strategies to drive customer acquisition and engagement across sales and marketing channels.
Sales/Marketing Program Management: Manage the end-to-end execution of sales and marketing programs, from strategy planning to technical delivery, primarily focusing on CRM platforms like Salesforce.
Requirement Gathering & Solution Design: Conduct workshops, gather business requirements, create functional blueprints, and drive solution design and deployment across cross-functional teams.
Data Analysis & Optimization: Continuously monitor trends, analyze data, and optimize sales and marketing initiatives for better performance and ROI.
Process Improvement Initiatives: Identify areas for process improvement and implement enhancements to streamline operations.
Business Case Development: Develop and present business cases for CRM strategies, technology investments, and transformative solutions.
CRM/Martech Platform Support: Collaborate on the development and optimization of CRM and Martech platforms, ensuring best-in-class integration and performance.

What You Bring:
CRM Expertise: Proven experience in CRM platform implementation and management, specifically with hands-on knowledge of platforms like Salesforce Sales, Service, and Marketing Clouds.
Multi-Cloud Experience: Solid experience managing multi-cloud CRM implementations and Salesforce integration projects.
Technical and Business Alignment: A deep understanding of aligning CRM capabilities with business requirements and processes.
Cross-Functional Collaboration: Ability to work effectively with sales, marketing, and customer service teams, both independently and collaboratively across global teams (onshore and offshore).
Data-Driven Approach: Strong analytical skills with a commitment to data-driven decision-making and results-oriented strategy refinement.
Consulting Mindset: Background in consulting or client-facing roles, working closely with stakeholders at middle to senior levels.
Marketing Integration Knowledge: An understanding of how digital channels integrate to form cohesive and personalized marketing experiences.

Why You Should Join:
Transformative Projects: Work on initiatives that drive real change for leading global organizations across industries.
Collaborative Environment: Partner with strategy experts, industry practitioners, and tech specialists, co-creating innovative solutions that leverage emerging technologies.
Continuous Learning & Growth: Access personalized training modules to grow your consulting, strategic planning, and technical expertise.
Inclusive Culture: Join a team committed to equality, boundaryless collaboration, and inclusive professional growth.

Qualifications:
Bachelor’s degree or equivalent professional experience.
Salesforce certifications across multiple Salesforce Clouds.
Proficiency in CRM platforms, channel integration technologies, and real-time decision-making tools.
Exceptional communication skills and the ability to convey complex information clearly to both technical and business stakeholders.
Proven organizational skills, with an ability to drive processes, improve team performance, and deliver measurable outcomes.
Experience navigating global environments and matrix organizations, ensuring effective collaboration across cultures and time zones.

If you're passionate about using CRM technologies to drive strategic initiatives, deliver impactful transformations, and contribute to innovative solutions in a dynamic global landscape, we want to hear from you. Let's work together to drive client success across industries and borders.