IT Helpdesk/Service Desk - Virtual Interview

Muntinlupa, National Capital Region

Posted 3 days ago

Company:: Metacom BPO
Company Description:: Key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 50

Job Description

Metacom Solutions is Urgently Hiring: Service Desk Specialist

Job Responsibilities:

Provide first-line support via phone, chat, email, and self-service/web portals, addressing hardware, systems, sub-systems, applications, and infrastructure issues.
Handle questions ranging from installation to configuration, customization, and usage of assigned products.
Use basic diagnostic methods to identify issues, investigate causes, and suggest solutions for common failures.
Escalate complex problems to higher levels within the organization as needed.
Qualifications:

Completed at least 1 year of college or a degree in any field.
Minimum of 18 months of service desk experience.
Strong technical support background, including computer troubleshooting.
Skilled in ticket analysis and able to identify issue trends.
Excellent communication, interpersonal, and analytical skills.
Ability to multitask in a fast-paced environment; flexible to work in shifting schedules.
Work Setup: Onsite
Location: Alabang and BGC, Taguig