Service Desk Engineer Supervisor
Quezon City, National Capital Region
Posted today
- Company:
- Ayuda Business Management Solution Inc.
- Company Description:
- We match job seekers with the best opportunity by establishing a profound, firm, and valued relationships with our clients, our partners, and the communities in which we operate. Day by day, we work to provide the best opportunities available in the market, solutions to any challenges ahead of an individual and an organisation.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Provides direct first level of support via telephone, email, web, or any other means, such as: Answering RFIs App navigation
Onsite and remote assistance
Initial troubleshooting using the KB as reference
Password resets and ticket routing
Escalation to Levels 2, 3 and principal when needed
App navigation Onsite and remote assistance
Initial troubleshooting using the KB as reference Password resets and ticket routing
Escalation to Level 2, 3, and principal when needed Monitors premium hours spent/ renewal of managed support and services.
Receives, logs and updates incident reports and service requests; reports recurrence of incidents of the same nature. Tracks follow-ups and service deliveries of logged requests.
Configures and maintains the service desk system; provides access management. Coordinates with principal partners and Technical Managers for L3 and L4 technical support and management of incidents.
Interprets schematics to determine the best solution to incidents and requests for change.
Must have at one (1) of experience in a similar position, working for an IT services and solutions company.
- Salary:
- ₱55,000.00 Monthly
