Support Consultant
Makati, National Capital Region
Posted today
- Company:
- ASIA NAVIS INTERNATIONAL CORPORATION
- Company Description:
- We are a team of seasoned technical experts dedicated to providing top-notch technical management support services for ship owners and ship managers. Our mission is to help in ensuring the smooth operation of ships from the building process to daily maintenance and repairs, all while implementing sustainable and accountable practices in every aspect of our operations. For the last 10 years, we have been engaged in various technical and ship management pursuits providing support to the maritime industry for clients in Europe and Asia, carrying out ship building supervision, drydock attendance, maintenance, and repairs including the implementation of planned maintenance systems onboard, IT support and other administrative services.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Must have a Bachelor's Degree in any of the following: Business Administration, Office Administration, Management and other relevant courses;
Must have at least 1 year relevant experience;
Must have excellent verbal and written communication skills;
Must have excellent organizational and time-management skills;
Must be proficient in MS Office applications.
RESPONSIBILITIES:
Responding to mails arriving in the support and helpdesk mailbox.
Categorize and seek further information from customer on issue(s).
Create ticket in the helpdesk system.
Provide 1st line support as per support matrix.
Assign to 2nd line support when applicable.
Follow up on all 1st, 2nd and 3rd level ticket internally as well as externally.
Maintain and build the FAQ knowledge base.
Phone watch and call forwarding.
Assist in customer project meetings and provide support.
Create minutes of meetings (MoM) for project meetings.
File and document MoM’s in internal tools under customers projects.
Assist in maintaining project plans for each ongoing project.
Create, share and manage Performance Lite installations.
Quality Assurance and check of customer system.
Learn and train on each new version of the products.
Assist on product user experience testing.
Assist on product feature testing.
Document and report test results.
Any other activities as per instructions by line manager.