Client Retention Specialistt -Front end
Makati, National Capital Region
Posted 2 days ago
- Company:
- Dempsey Resource Management, Inc.
- Company Description:
- Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Job Qualifications:
1. Bachelor's degree in business, marketing, sales, or a related field
2. With pleasing personality and excellent communication skills
3. Years of relevant experience: at least 1-year administrative work
4. Area/s of experience: HMO experience is a plus
5. Knowledge: Proficiency in using office software (Microsoft Office)
6. Organizational Skills
Job Description
1. PHONE CALLS
a. Handle phone calls from clients, specifically addressing routine concerns
b. Coordinate with the Front-End Team for meeting-related concerns
c. Collaborate with other departments, to resolve client concerns efficiently and effectively.
d. Provide guidelines and procedures to troubleshoot and resolve common issues
2. EMAIL MANAGEMENT
3. MAF (Coordination with Front End Team)
a. The Back End Team will coordinate with the Front-End Team to obtain the signed contract
and Renewal List for a renewed account.
4. AMLA REQUIREMENTS
Account Identification and Initial Follow-Up
Document Tracking and Reminder System
Follow-Up Communication
5. MEMORANDUM OF AGREEMENT
a. Coordinate the contract signing process with clients, ensuring all required signatures are
obtained.
6. REIMBURSEMENT MONITORING
7. SMARTSHEET MONITORING
Salary Offer: P16,000.00-18,000/month (depends on experience and qualifications)
(Makati Office)
Work Schedule : 8:30am-5:30pm