Customer Satisfaction Specialist

MANILA, National Capital Region

Posted 3 days ago

Company:: International Blockchain Consulting
Company Description:: Founded in 2017, IBC has been a pioneer of cutting-edge growth hacking principles in the crypto space for the last 5 years. Since then we’ve successfully navigated our way through multiple bull and bear cycles, built up a wealth of experience, and are now one of the leading VC/Accelerator/Incubators in the space. We partner with projects with a blend of strategic and marketing allocation and are behind some of the biggest success stories since 2017. Most recently we’ve been involved with Sidus Heroes, Forward Protocol, Real Fevr, Age of Tanks, Resource Protocol, Gari, Genopets, Coinweb, Cryowar, Age of Gods, Portal DeFi, DeFi Yield, Metaprints, Legends of Mitra, and others. To date, we have over 250 projects under our belt, close partnerships with other top tiers of VC’s, and direct connections with the leading exchanges/launchpads.
Contract Type:: Contract
Experience Required:: More than 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

IBCGroup.io is a leading blockchain and crypto advisory firm, dedicated to providing innovative solutions and insights in the rapidly evolving crypto space. We are seeking a talented Customer Satisfaction Specialist to join our dynamic team.

Job Title: Customer Satisfaction Specialist

Location: Remote

Job Description:

Responsibilities:

Respond promptly to customer inquiries and resolve any issues they may have.
Utilize AI tools to analyze customer feedback and identify areas for improvement.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Communicate effectively with customers through various channels (phone, email, chat).
Keep accurate records of customer interactions and transactions.
Provide feedback to management to help improve customer service processes using AI insights.
Assist in the development and implementation of customer satisfaction surveys.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Stay updated on the latest AI technologies and how they can be applied to enhance customer service.
Requirements:

Proven experience in customer service, sales, or a related field.
Strong communication and interpersonal skills.
Knowledge of AI tools and technologies.
Ability to remain calm and professional in stressful situations.
Strong problem-solving skills and attention to detail.
Proficiency with customer service software and AI tools.
Ability to work independently and as part of a team.