Technical Support Specialist
Cebu, Cebu
Posted 9 days ago
- Company:
- DLP Enterprises
- Company Description:
- DLP Enterprises started in November 2016 as an Online Computer Wholesaler and Retailer, based in Cebu City, Cebu, Philippines, with clients from Luzon, Visayas and Mindanao. DLP Enterprises provides its customers and clients with high quality, brand new computers such as desktop, laptops, printers, parts, accessories and consumables. In January 2024, DLP Enterprises opened its first showroom, to cater a vast number of retail and corporate clients. Along with its first showroom, DLP Enterprises expanded its business to cater security and surveillance by providing brand new, high quality CCTV such as cameras, DVRs, NVRs, parts, accessories, installation, configuration and deployment.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
Position: Technical Support Specialist
Company Industry: Retail, Services
Work Location: Cebu City
Work Schedule: Monday-Saturday (9am-6pm)
Work Set-up: Work Onsite
Responsibilities:
✨ Diagnose and resolve hardware, software, network and CCTV issues.
✨ Communicate effectively with users to understand and address their IT-related problems.
✨ Perform regular maintenance tasks such as software updates, backups, and system monitoring to ensure optimal performance
✨ Install and configure computer hardware, software, systems, networks, printers, and CCTV
✨ Maintain records of issues and solutions to help with future troubleshooting
✨ Train users on how to use new hardware, software and CCTV, and provide ongoing support to help them become proficient with the technology
Qualifications:
✨ Male, not over 40 years old
✨ Education: Information Technology, Computer Science, or a related field is preferred. Senior High School Graduates with ICT strand also accepted.
✨ Experience: At least 6 months of experience in computer hardware and CCTV is preferred. Fresh graduates are also accepted
✨ Technical Knowledge: Desktop, Laptops, Monitors, Printers, CCTV, Networking
✨ Communication Skills: Excellent interpersonal and communication skills to effectively interact with clients.
Recruitment Process: (FACE-TO-FACE )
✨ Initial Interview
✨ Final Interview
✨ Job Offer