Customer Service Agent- Non Voice Account

Antipolo, National Capital Region

Posted 5 days ago

Company:: J-K Network Services
Company Description:: Our company is the number 1 multilingual recruitment firm in the Philippines. We have many global and international clients looking for multilinguals and Filipino Professionals. We work as an HR extension of our clients.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE:
Established in 2009, this IT firm specialized in digital transformation to assist businesses in enhancing their profitability and providing support to their clients, staff, and partner network.

Position: Customer Service Agent
Company Industry: IT Company
Work Location: Antipolo City
Work Schedule: Night Shift
Salary:Php 20,000 – Php 25,000
Work Set-up: Work Onsite

BENEFITS :
✨ Government Mandated Benefits
✨ HMO
✨ 13th month pay
✨ Vacation Leave credits
✨ Sick Leave Credits

JOB DESCRIPTION:
✨ Bachelor’s degree holder
✨ With 1 year of experience as Customer Service Role (Chat Support)
✨ Willing to attend Face-to-Face Interview once requested
✨ Willing to start immediately.
✨ Amenable to work onsite.

JOB RESPONSIBILITIES:
✨ To answer customer inquiries by chat
✨ To assist customers to make the right product selection/find products.
✨ To handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
✨ To work with a team and other departments to find appropriate solutions.
✨ Troubleshooting common issues with a product or service

RECRUITMENT PROCESS: (ONLINE OR FACE-TO-FACE )
✨ Initial Interview
✨ Final Interview
✨ Job Offer