Assistant Manager - Transformational Quality-Healthcare
Iloilo, Iloilo
Posted 5 days ago
- Company:
- Visage Executive Search
- Company Description:
- At Visage Executive Search, we are dedicated to connecting top-tier talent with the most dynamic and innovative companies in the industry. As a premier executive search firm, we specialize in identifying and recruiting exceptional leaders who drive business success. Our team of experienced professionals brings a deep understanding of various industries, with a particular focus on BPO, RPO, FMCG, Healthcare, IT and Gaming. We take pride in our tailored approach, working closely with our clients to understand their unique needs, culture, and strategic goals. With an extensive network and a commitment to excellence, we are uniquely positioned to find the right leaders who can make a significant impact. Whether you're seeking C-suite executives, senior management, or specialized roles, Visage Executive Search delivers unparalleled results through a blend of industry expertise, strategic insight, and personalized service. Our mission is to build long-lasting partnerships, helping businesses thrive by placing the right people in the right positions. At Visage Executive Search, we don't just find candidates; we find leaders.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
•5 years BPO experience
•At least 2 years working with Quality
Other details :
Primary Duties and Responsibilities Deliver ‘Next Gen’ Shared Services Quality Organization by consistently ‘Raising-the-bar’ on service-delivery standards and enable low-risk and zero-surprises BAUDrive and conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets.
Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume and Value mix) Errors, Customer priorities and Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring and reporting
Facilitate Kaizen initiatives within the team
Accountable for customer complaint resolution process
Ensure Process documentation and sign off as per ISO standards and WNS Quality Assurance
Playbook Responsible for timely and accurate reporting, updates and business insights
Foster a spirit of continuous learning and collaboration across teams career