Anti Spam Specialist

Job Roles and Responsibilities:

Stop Spam - To reduce the number of spam and scam victims and actively deactivate new spammers and scammers.

Organize the valid and invalid data and for all valid complaints, create a separate sheet and reorganize them into categories.

Create tickets then proceed with deactivation.

Stop Spam Vishing Report

Stop Spam A2P Report

Stop Spam Gcash Report

Stop Spam PhilPost Report

Stop Spam RCS Report

Stop Spam Netflix

Mybss/Amdocs

Create ticket on the request needed and close the ticket coming thru mybss.

Check the mobile number information.

Postpaid Termination

Black Diamond

To deactivate the mobile number and blacklist the IMEI.

BlackDiamond HLR Refresh

BlackDiamond Implementation

IMEI Blacklist

IMEI Whitelist

MyView

To view the mobile number and IMEI information.

MSISDN Last Location

MSISDN Location


NTC Request

To deactivate and blocked requested msisdn and imei on required SLA.

Recommendation Blacklisting of A Number

To blacklist A number to improve blocking of spam and scam for Globe.

Other Net Recommendation

To eliminate spams and scam received by our subscribers.

iSCO Chatbot

To verify if the information is valid or not.

A1 Report

Restore all the data from stop spam.

Email Request

Validate all the incoming email whether it’s under our scope or not.

Proceed to request if under the scope.

Spamshield

To validate all the data and determine its category.

Job Qualifications:

Educational Background

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field (preferred but not always required).

Technical Skills

Strong knowledge of email protocols (SMTP, IMAP, POP3).

Familiarity with email security solutions (e.g., spam filters, firewalls, anti-virus software).

Understanding of DNS, SPF, DKIM, and DMARC for email authentication.

Proficiency in scripting and automation tools (e.g., Python, PowerShell, Bash) for managing spam detection systems.

Analytical Skills

Ability to analyze email logs and identify spam patterns.

Strong problem-solving and critical-thinking skills to mitigate and resolve spam-related issues.

Experience

Prior experience in email security, network security, or a related IT role.

Familiarity with managing spam detection tools like Proofpoint, Barracuda, or SpamAssassin.

Soft Skills

Excellent communication skills to interact with teams and stakeholders.

Strong attention to detail for monitoring and identifying spam activities.