Customer Service Specialist - Cebu City (1 Day Hiring Process)

Cebu, Cebu

Posted 21 days ago

Company:: J-K Network Services
Company Description:: Our company is the number 1 multilingual recruitment firm in the Philippines. We have many global and international clients looking for multilinguals and Filipino Professionals. We work as an HR extension of our clients.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

COMPANY PROFILE:
The known IT BPO Company that provides service in Information technologies that specializing customer service, strategies and social media.

Position: Customer Service Specialist
Company Industry: BPO & IT Company
Work Location: Cebu City
Work Schedule: Monday - Friday
Salary: Negotiable
Work Set-up: Work Onsite

BENEFITS :
✨Government Mandated Benefits
✨HMO
✨13th Month Pay
✨Vacation Leave Credits
✨Sick Leave Credits
✨Other benefits will discuss upon job offer.

Job Description:
✨ Open for fresh graduate.
✨ Open for Non-bachelor degree with at least 5 months’ work experience in BPO.
✨ Willing to attend Face-to-Face Interview.
✨ Willing to start immediately.
✨ Amenable to work onsite.

Job Responsibilities
✨ Responsible for providing customer service support.
✨ Ensure quality and quantity of calls are observed in resolving customer care needs.
✨ Responsible to handle customers complaints and provide solutions.
✨ Respond and handles all customer questions and inquiries.
✨ Provide guidance and support to ensure the highest levels of Customer Service.

Recruitment Process: (FACE-TO-FACE)
✨ Initial Screening
✨ Assessment
✨ Initial Interview
✨ Final Interview
✨ Assessment
✨ Job Offer