Customer Service Representative (1-day Hiring Process)

Cebu, Cebu

Posted yesterday

Company:: J-K Network Services
Company Description:: We are a licensed recruitment company in the Philippines with Government accreditation. We are registered in the Securities and Exchange Commission.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

The know IT BPO Company that provides service in Information technologies that specializing customer service, strategies and social media. The specialization of skills of the company is across more the 4o industries including the world’s largest delivery network. They have more than 500,000 of people and clients of more than 120 countries. They continuous to delivery services for innovation for modernizing the world of technologies.

Position: Customer Service Representative
Industry: BPO
Location: Cebu City
Salary: Php 35 ,000 above
Work Set up: Hybrid work Set-up

Requirements:
Bachelor’s degree in any course.
with at least 2 years of experience in international Voice.
With experience in Telecom is a big advantage.
Amenable to work on-site
Willing to work in a BPO company.

Responsibilities:
Communicate with client customers via voice to help resolve the issues being faced.
Reviews and monitors progress with course correction to ensure success.
Constantly raises the bar after each achievement.
Manage team expectations and project SLAs.
Monitor knowledge sharing and retention within the team.
Coordinate with supervisor and manager to provide day to day insights.

Recruitment process: (Phone or online)
Initial Interview
Final Interview
JOB OFFER