Customer Service Representative
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- Skyrocket Studios PH
- Company Description:
- We are a creative agency specializing in web design, graphic artistry, and tailored marketing solutions. We help brands elevate their digital presence with innovative, user-centric designs and impactful campaigns, transforming ideas into compelling visual stories.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
Responsibilities:
Provide professional and personalized customer service to potential clients, ensuring high levels of client satisfaction and brand loyalty.
Confidently interact with clients across all social media platforms, answering inquiries and booking appointments.
This is a blended role, requiring proficiency in both calls and non-voice communications to ensure clear, professional interactions with clients.
Proactively manage and nurture potential clients with a strong focus on upselling and driving additional sales.
Track, measure, and analyze customer interactions to optimize performance and improve customer experience.
Maintain up-to-date knowledge of our products, services, and market trends, with a focus on social media, beauty and skin brands, and lifestyle advertising.
Organization and File Management:
Maintain systematic storage of client files within Google Drive, ensuring proper permissions and data security.
Presentations:
Assist Team Leader in preparing presentation materials and communicating ideas effectively to internal teams and clients if needed.
Requirements:
Proven experience in inbound/outbound sales calls and customer service.
Outstanding verbal and written communication abilities.
Can work independently and as part of a team.
Collaborative mindset with a proactive approach and with initiative.
Dedication to customer satisfaction and enhancing the customer experience.
Familiarity with social media, beauty and skin brands, and lifestyle advertising industry knowledge is a plus.
Excellent communication skills with preferred proficiency in Google Suite, especially Google Sheets.
Ability to work independently and as part of a team, with a proactive and collaborative mindset.
Preferred familiarity with social media tools and digital collaboration platforms such as ClickUp and Pancake.ph
Due to the nature of the role, a quiet environment at home is essential for taking calls and ensuring clear, professional communication with customers.
Can work on a shifting schedule, weekends and holidays as needed.