Concierge

Position Overview:
The Concierge is the first point of contact for guests, responsible for creating an exceptional experience by providing personalized service and assistance. This role involves managing guest inquiries, making reservations, and offering recommendations to ensure a memorable stay.

Key Responsibilities:
1. Guest Assistance:
Greet guests warmly and address their needs promptly.
Respond to guest inquiries about hotel services, local attractions, dining, and entertainment options.

2. Reservations and Arrangements:
Make reservations for dining, transportation, events, or other guest needs.
Coordinate special requests, such as arranging tours, purchasing tickets, or organizing celebrations.

3. Problem Resolution:
Address and resolve guest concerns or complaints efficiently and professionally.
Communicate with other departments to ensure guest satisfaction.

4. Communication:
Act as a liaison between guests and hotel staff to facilitate smooth operations.
Provide accurate and detailed information about hotel amenities and services.

5. Record-Keeping:
Maintain logs of guest requests, complaints, and resolutions.
Ensure confidentiality of guest information and adhere to hotel policies.

Qualifications:
- Previous experience in a customer service or hospitality role is an advantage.
- Strong interpersonal and communication skills.
- Knowledge of local attractions, events, and services.
- Proficiency in English; additional languages are a plus.
- Ability to multitask and remain composed under pressure.
- Professional appearance and positive attitude.