Ayala Residential Properties - Concierge Specialist
Makati, National Capital Region
Posted yesterday
- Company:
- NSDMM MANAGEMENT SERVICES INC
- Company Description:
- TAHJ Management Services Inc. is a management servicing company in the field of providing qual ity personnel to support our cl ients through their current and future business needs. We work with al l our cl ients to employ an effective approach to each project by offering our expertise and qual ity personnel . With a keen sense of customer service as our backbone, we offer a range of manpower services to cover Customer Service Initiatives, Human Resources, and Front-Office Personnel .
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 3
Job Description
-OPEN FOR FRESH GRADUATES!
-Bachelor Degree holder of Hotel and Restaurant Management, International Travel and Tourism Management, Mass Communications, , Sports Science, Physical Education or any equivalent)
-Prior experience/training in the hospitality, catering, or event planning industry is a plus
-With proven work or internship experience abroad is an advantage
-Preferably with frontline experience especially in complaint handling
-Personable and projects a professional image
-Excellent in English (verbal and written)
-Mature, Highly trainable, Well- mannered
-Strong interpersonal communication skills
-Polite and confident with a great deal of patience
-Aptitude in resolving issues with a customer-focused orientation
-Can start anytime
DUTIES & RESPONSIBILITIES
-Assist the Unit Owner/Resident on an efficient and timely manner
-Answers the telephone and email inquiries pertaining to Reservation, Community Activities, Property Amenities and other common knowledge.
-Efficient and timely scheduling of Service Request for all maintenance concerns.
-Act with a sense of urgency in cases of emergency, calamities and other
-unforeseen events.
-Proper dissemination of information of residents thru verbal, text, email
-communication
-Smile and greet the residents/visitor depending on the time of the day
-Ensures consistency in delivering and providing excellent customer service
-Delivering first class customer focused service
-Can multitask and prioritize as necessary to meet customer needs.
-Continuously look for opportunities to be of assistance to customers and proactively offering assistance wherever opportunities arise.
-Answering all telephone calls in a professional and timely manner.
-To deal efficiently and effectively with all emergencies.
- Salary:
- ₱20,000.00 Monthly
