Technician
Quezon City, National Capital Region
Posted today
- Company:
- Nityo Infotech
- Company Description:
- Nityo Infotech is a global technology services company headquartered in the United States. The company offers services such as consulting, technology outsourcing, and staffing solutions across various industries, including banking, healthcare, and telecommunications. Nityo Infotech has a presence in several countries and serves clients worldwide.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Location: SM Cyber West, Quezon City (Hybrid)
Position: Technician 1, Monitoring Service
Salary: ₱23,000 - ₱28,000 basic
Job Objective:
Be part of our 24/7 team, managing and resolving refrigeration and HVAC alarms while providing top-notch support. You'll also handle customer requests, inbound calls, and work order confirmations.
Main Duties:
-- Monitor and diagnose refrigeration/HVAC alarms based on Service Level Agreements.
-- Document alarm details and communicate with external customers via calls or emails.
-- Perform graph analysis and provide sound troubleshooting decisions.
-- Address inbound calls, service requests, and work order updates.
Qualifications:
-- Graduate of any 4-year degree program.
-- At least 6 months to 1 year of relevant experience.
-- Experience in interactive customer service or offshore service operations is a plus.
-- Proficient in MS Office (Outlook, Word, PowerPoint, SharePoint, Excel).
-- Familiarity with tools like Salesforce, VMWare, and Lumity systems is an advantage.
Other Work Conditions:
-- Shifting schedule (may include weekends).
-- Willingness to work overtime during critical days or peak seasons.
-- Ability to thrive in a dynamic, high-demand environment.
To apply, kindly send your updated CV to [email protected]
- Salary:
- 28.000,00 ₱ Monthly