Customer Service Representative
San Pablo, Laguna
Posted 17 days ago
- Company:
- FirstBPO
- Company Description:
- Providing tailored Business Process Outsourcing (BPO) solutions that optimize your business performance, enhance customer experiences, and drive growth. Trust FirstBPO to be your strategic partner in achieving operational excellence, enhancing customer satisfaction, and driving growth. Contact us today to discuss your outsourcing needs and let us create a customized solution tailored to your unique requirements. Experience the power of FirstBPO and elevate your business to new heights.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 50
Job Description
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.