Customer Service Representative (CSR)
San Pablo, Laguna
Posted 3 days ago
- Company:
- FirstBPO
- Company Description:
- FirstBPO is seeking a motivated and detail-oriented Recruitment Associate to join our dynamic team. The Recruitment Associate will play a key role in supporting our recruitment efforts by sourcing, screening, and selecting top talent to meet the staffing needs of our organization. This position offers an exciting opportunity for individuals passionate about recruitment and eager to contribute to the success of our company. FirstBPO is seeking a motivated and detail-oriented Recruitment Associate to join our dynamic team. The Recruitment Associate will play a key role in supporting our recruitment efforts by sourcing, screening, and selecting top talent to meet the staffing needs of our organization. This position offers an exciting opportunity for individuals passionate about recruitment and eager to contribute to the success of our company.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Qualifications:
Proven customer support experience or experience as a Customer/Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
At least College level