Bilingual Spanish Speaker - Homebased Job
Calamba City, Laguna
Posted 4 days ago
- Company:
- Cyberbacker
- Company Description:
- Cyberbacker was established in January of 2018 with the goal of partnering great individuals with clients who share the same values and characters. We believe that like-minded individuals working towards the same goals or business have the highest capacity for growth. Cyberbacker aims to provide premium and world-class services to its partners. Today, in just the span of four years, we are servicing 3500+ and growing, delighted and satisfied clients.
- Contract Type:
- Remote
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 20
Job Description
RESPONSIBILITIES:
- Offers outstanding customer service
- Interprets and analyzes client inquiries swiftly to determine clients’ needs
- Pays attention to customers’ interests and displays sympathy-
- Satisfies clients’ needs by adhering to laid down procedures, policies, and practices
- Finds satisfactory solutions to customers’ complaints
- Provides ideas on methods of upgrading customer service to enhance productivity
- Takes an active part in activities that improve client satisfaction and accomplishments of business objectives
- Demonstrates a wide knowledge of the company’s products and principles
QUALIFICATIONS:
- Proven experience as a customer service representative, customer support representative, or any similar field
- Experience using both languages in a professional capacity is preferred
- Exceptional verbal communication skills in both specified languages
- Ability to craft professional emails
- Active listening skills and attention to detail
- Solid awareness of your skillset and willingness to refer customers for help as needed