Customer Management Officer (Bicol)

A customer service manager's job description includes:
Customer service
Responding to customer inquiries, handling complaints, and maintaining relationships with customers
Team management
Supervising the customer service department, hiring and training new staff, and providing learning opportunities for team members
Performance management
Setting goals for the team, analyzing data, and reporting on department performance
Customer experience
Developing strategies to improve customer satisfaction and loyalty, and collaborating with other departments to optimize the customer experience
Budget management
Overseeing the customer service department budget
Industry trends
Staying current on industry trends and techniques, and conducting market research
A customer service manager's job description can vary depending on the company's industry and goals. Some skills and qualifications that companies look for include:
Years of experience in customer support management
Strong written and oral communication skills
Ability to manage a team and resolve conflicts
Alignment with the company's values and mission
Data-driven communication and decision-making skills
Some metrics that are used to judge a customer service manager include: Net Promoter Score (NPS), Customer satisfaction (CSAT), Time to first response, Handle time, and Ticket resolution rate.