Operations Manager

Key Responsibilities:

Operational Leadership:

Oversee day-to-day operations to ensure efficient workflow and high-quality service delivery.
Develop and implement operational policies, procedures, and best practices to enhance service quality and operational efficiency.
Coordinate and manage travel bookings, from airfares and hotel accommodations to transportation and tour packages.
Ensure compliance with industry regulations, company policies, and safety standards.

Sales Strategy & Execution:
Drive sales efforts for tours, travel packages, and related services by developing and executing sales strategies and promotions.
Work closely with the sales team to set targets, monitor performance, and ensure the achievement of monthly and quarterly revenue goals.

Team Management:
Supervise, motivate, and lead a team of travel consultants, coordinators, and other support staff.
Conduct performance reviews, provide feedback, and identify professional development opportunities.
Manage team schedules, training, and staff allocation to meet operational needs and peak periods.

Customer Service & Satisfaction:
Address client inquiries, resolve issues, and ensure high levels of customer satisfaction.
Implement and monitor customer service protocols to ensure exceptional service delivery.
Analyze customer feedback and make improvements to the service process as needed.

Budget & Resource Management:
Monitor and manage the operational budget, ensuring cost-effective resource allocation and expenditure control.
Track and report on operational performance metrics (e.g., bookings, revenue, customer satisfaction).
Negotiate with suppliers, hotels, and travel partners to ensure the best rates and service quality.

Technology & Systems Management:
Oversee the integration and use of travel management systems, booking platforms, and customer relationship management (CRM) tools.
Ensure the agency’s website and booking platforms are up-to-date and functioning efficiently.
Manage data entry, reporting, and analytics to optimize operational strategies.

Vendor & Partner Relations:
Cultivate and maintain strong relationships with suppliers, vendors, tour operators, airlines, hotels, and other travel service providers.
Negotiate contracts, rates, and agreements with vendors to secure the best value for the company and clients.

Continuous Improvement:
Stay current with trends, technologies, and developments within the travel industry to ensure competitive advantage.
Identify areas of improvement within operations and implement solutions to streamline processes and enhance service.

Required Qualifications:
Bachelor’s degree in Business Administration, Tourism, Hospitality, or a related field.
Minimum of 5 years of experience in operations management within the travel or tourism industry.
Experience in any trending internet company and events management
Strong analytical skills and the ability to interpret sales data to make informed decisions.
Proven leadership experience, with the ability to motivate and manage a team.
Excellent communication, organizational, and problem-solving skills.
Strong understanding of industry trends, customer preferences, and operational best practices.
Strong knowledge of travel booking systems and operational tools, is a plus.
Job summaryResponsible for overseeing and optimizing daily business operations to ensure efficiency, productivity, and profitability.