Travel Customer Service Representative

Key Responsibilities and Accountabilities
Manage queues, mailboxes, and fulfil ad-hoc requirements as defined by the business.
Working efficiently and complete all work to quality standards; focus on continuous improvement.
Being highly effective in managing multiple tasks simultaneously.
Listens to feedback, attends training, and commits on development to improve their accuracy, productivity, and quality and overall work standards.
Ensuring all efforts are done in achieving their KPI’s.
Work with different departments whenever necessary.
Provides the highest levels of accuracy and attention to detail to deliver excellent customer service.
Escalate concerns or potential issues to Supervisor or Team Leader.
Stay fully knowledgeable on all aspects of the account. Subject matters include but are not limited to revised Standard Operating Procedures, new products, processes, and promotional campaigns.
Ensuring full understanding of the Company’s quality standards and expected standards of service in support of this role.
Perform other related duties, as assigned by the line manager and/or Operations Manager.

Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Minimum 6 months experience in CCE
WILLING TO WORK ONSITE