Front Office Manager
Cebu City, Cebu
Posted today
- Company:
- CrownRegency Hotel
- Company Description:
- Crown Regency Hotel stands in the heart of the city is the place to be for business travelers, backpackers, adventure seekers, and local and foreign vacationers.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Reports To: General Manager / Operations Manager
Position Overview:
The Front Office Manager oversees the daily operations of the front desk, guest services, and reservation teams to ensure high levels of guest satisfaction, smooth workflows, and strong financial performance. They lead, train, and motivate staff while maintaining hotel standards and policies.
Key Responsibilities:
Supervise and support front desk agents, concierge, bell staff, and reservations teams.
Ensure efficient, friendly, and professional guest check-in/check-out processes.
Handle guest complaints and service recovery professionally and promptly.
Coordinate with other departments (Housekeeping, Maintenance, Sales) to ensure seamless operations.
Manage staff scheduling, payroll, and performance evaluations.
Monitor room inventory, rates, and reservations in coordination with the Revenue Manager.
Maintain accurate cash handling, billing, and auditing procedures.
Enforce hotel policies regarding room reservations, cancellations, and payments.
Train and mentor front office employees, fostering a positive work environment.
Prepare reports on occupancy, revenues, and staffing for senior management.
Uphold safety, health, and security procedures.
Stay current with industry trends and local events to enhance the guest experience.
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
3–5 years of experience in front office operations, including 1–2 years in a supervisory role.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficient in hotel management software (e.g., Opera, PMS systems).
Flexible schedule, able to work evenings, weekends, and holidays as needed.
Fluent in English; additional languages are an advantage.
Skills:
Guest-centric attitude with a passion for hospitality.
Ability to remain calm and courteous under pressure.
Strong financial and business acumen.
Talent for team development and employee engagement.
High attention to detail and multitasking abilities.
