Service Coordinator with experience in CSR

Alabang, National Capital Region

Posted 15 days ago


Company:: Dempsey Resource Management Inc
Company Description:: DEMPSEY, INC – We are the RECRUITMENT PARTNER of Client Companies • We are an HR Firm engaged in the sourcing and referral of college graduates and professionals. • We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. • We can provide candidates for entry level, supervisory, managerial and executive positions for our client’s direct hiring. OUR GOAL We strive to become a significant venue both for private companies and professionals for the purpose of: ∗ matching their respective needs ∗ Creating opportunities for productive, meaningful and long-term employment. HOW CAN WE HELP CLIENT COMPANIES ∗ We provide an alternative, back-office manpower sourcing and recruitment services to fill up various job positions in their organization. HOW CAN WE HELP APPLICANTS? ∗ DEMPSEY is committed in finding our candidates the right job in the right company ∗ DEMPSEY do not charge any fee to our Candidate, whether or not they are successfully hired ∗ Applicants’ resume will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client WHAT WE CAN DO? ∗ DEMPSEY is committed in assisting its Clients in sourcing and finding suitable candidates to fill up their current personnel requirements by way of: . Prompt deployment of pre-qualified applicants . More applicants to choose from . Good quality applicants . Value-for-money recruitment process OUR CORE COMPETENCIES • Finance, Accounting, HR and Admin personnel • Sales, Marketing and Promotion personnel • Engineering, Technical and Highly-Skilled • IT, Web and Programming personnel • Behavioural Science personnel • Creative & Liberal Arts personnel
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Key Responsibilities:
1. Documentation Management: Oversee the meticulous organization of the project
documentation, including filing installation photos, shipping documents, product
warranties, service agreements, delivery receipts, ocular reports, and
maintenance schedules, ensuring that all records are accurate and accessible.
2. Coordination with Teams and Scheduling: Collaborate with the operations
manager, project managers, installation teams, and contractual laborers to
facilitate timely executions to meet client needs, ensuring effective
communication throughout the after-sales process. These include:
 Job order preparation
 Team and vehicle assignments
 Budget preparation
3. Assets Management: Ensure that the warehouse, tools, vehicles, and
equipment owned by the company is properly tracked, inventoried, and
maintained in top quality.
4. Client Liaison: Serve as the secondary point of contact (after the operations
manager) for clients post-project, addressing inquiries, resolving issues, and
preparing requirements for the installation team to execute work onsite (e.g.
work permits).
5. Materials Outsourcing: Maintaining and updating a database of reliable
suppliers for equipment and raw materials needed for each project.
6. Tracking and Liquidation of Expenses: Be responsible for creating, tracking, and
documenting payment requests and expense liquidations.
7. Managing Deliveries: Planning and organizing incoming shipment deliveries to
clients, including ocular of the staging area onsite, preparing delivery receipts
and packing lists, organizing the delivery teams, and renting necessary
equipment needed for unloading (e.g. forklift). The coordinator is also
responsible for the coordination among the team and the logistics partner.

Qualifications:
 Bachelor's degree in any related field.
 Experienced in after-sales, customer support, or coordination roles.
 Exceptional communication and interpersonal skills.
 Strong organizational abilities and attention to detail.
 Proficiency in project management software and Microsoft Excel.