USRN TL NY License 2Yrs exp as USRN TL healthcare BPO 95k 100k

manila, National Capital Region

Posted 2 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 5

Job Description

Job Opportunity: USRN Team Leader (NY License)
Location: Ortigas, Philippines (Onsite)
Salary: 95k - 100k
Shift: Night Shift

We are looking for a highly qualified and experienced USRN Team Leader for a Healthcare BPO account in Ortigas.

Key Responsibilities:

Oversee and manage a team of USRN professionals in a Healthcare BPO setting.
Handle a UMR (Utilization Management Review) account.
Provide guidance and support to team members to ensure quality performance and compliance.
Monitor and ensure adherence to all healthcare regulations and company procedures.
Collaborate with clients to resolve any escalated issues or concerns.
Qualifications:

Must have 2-3 years of experience as a USRN Team Leader in the BPO industry.
Active USRN license in New York (NY).
Active Philippine Nurse (PHN) license.
Experience handling UMR accounts is a plus.
Amenable to working the night shift.
Can start ASAP.
Must be able to work onsite in Ortigas.
Benefits:

Competitive salary of 95k - 100k.
Opportunity to work with a leading healthcare BPO.
Supportive team environment.