Software Support Analyst - Cebu

ARCHANGEL TECHNOLOGIES, INC. is an I.T. consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients’ businesses to achieve more satisfied customers, attract investors, and earn more profit.

A Software Support Analyst's role is to study, review, and analyze user/client needs to create system solutions that support overall business strategies. Document system requirements, define scopes and objectives, and assist in the creation of system specifications. Ensures the quality of system development and implementation.

Work Schedule - Monday to Friday, 8 AM to 5 PM
Office Location - Unit 20, The Arcade Building, Pajo, M.L. Quezon National Hi-Way, Lapu-Lapu City, Cebu

QUALIFICATIONS

Bachelor’s Degree in Information Technology, Computer Science, or any related course.
At least a year of experience in the Business Systems Analyst industry.
Excellent oral and written communication, interpersonal, and presentation skills
Self-motivated
Strong analytical and organizational skills; detail-oriented
Ability to adapt quickly to changing business and customer needs
Ability to handle multiple projects and tasks simultaneously
Ability to learn new applications and system features quickly
Dedicated to the best possible customer experience and takes initiative toward improving it
Ability to articulate technical and functional concepts to technical and non-technical audiences
Has good communication skills in English, both oral and written
knowledgeable in MS Visio
Excellent interpersonal skills and solid communication with all levels of management
Basic knowledge of software development lifecycle (SDLC)

JOB DESCRIPTION

1st level of support after deployment of the System.
Analyze software-related issues and propose solutions
Identify completeness of application/solution and facilitate UAT
Fix software problems, and tests, and provide solutions before implementation
Provides references for users by writing and maintaining user documentation; providing work instructions, and support; training users
Maintains user confidence and protects operations by keeping information confidential.
Logs customer feedback for process improvement
Create and maintain comprehensive support documentation
Document software support activities thoroughly, accurately, and on time
Review work log, and customer feedback periodically with the supervisor and other analysts and technicians, to identify and act on opportunities for improvement

Why Join Us?
We offer a Health Benefit package for our employees and qualified dependents
Domestic/International business travel opportunities - All expenses paid by the company
Promotes Communication and Collaboration
Dynamic environment and opportunities for promotions
Job Types: Full-time, Permanent

Pay: Php15,000.00 - Php20,000.00 per month

Benefits:
Additional leave
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Pay raise
Promotion to permanent employee

Schedule:
8 hour shift
Monday to Friday

Supplemental pay types:
13th month salary
Overtime pay
Performance bonus

Ability to commute/relocate:
Lapu-Lapu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)