IT Service Desk Analyst Level 1 - Cebu

Job Title: Service Desk Analyst Level 1
Contract Duration: 12 months
Work Arrangement: Onsite
Location: Cebu
Schedule: Rotating shift
Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance

Job Description:

Service Desk Analyst may perform one or more of the following:

· Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
· Applies understanding and knowledge of information systems products and services to assist users.
· Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
· Coordinates referrals to appropriate technical, professional, or service personnel.
· Receives and prioritizes issues and forwards using appropriate escalation procedures.
· All other duties as assigned.

Additional Qualifications:

· 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
· 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
· 1 - 2 years’ experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
· Must be able to work independently.
· Strong interpersonal skills.
· Strong analytical skills.
· Strong customer service skills.
· Ability to understand and follow oral and written instructions.
· Strong English (verbal and written) skills.
· Typing skills essential