Customer Service Representative- Chiyoda-ku Tokyo Japan
Tokyo, Japan, National Capital Region
Posted 10 days ago
- Company:
- Visage Executive Search
- Company Description:
- At Visage Executive Search, we are dedicated to connecting top-tier talent with the most dynamic and innovative companies in the industry. As a premier executive search firm, we specialize in identifying and recruiting exceptional leaders who drive business success. Our team of experienced professionals brings a deep understanding of various industries, with a particular focus on BPO, RPO, FMCG, Healthcare, IT and Gaming. We take pride in our tailored approach, working closely with our clients to understand their unique needs, culture, and strategic goals. With an extensive network and a commitment to excellence, we are uniquely positioned to find the right leaders who can make a significant impact. Whether you're seeking C-suite executives, senior management, or specialized roles, Visage Executive Search delivers unparalleled results through a blend of industry expertise, strategic insight, and personalized service. Our mission is to build long-lasting partnerships, helping businesses thrive by placing the right people in the right positions. At Visage Executive Search, we don't just find candidates; we find leaders.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Main responsibilities:
1, call handling: answer the phone from users through the 800 hotline, answer the user's consultation about NAS products and other green link products, including product functions, use methods, troubleshooting, etc.
2. Problem solving: Provide basic technical support or upgrade the problem to the technical support team to solve the problem quickly and effectively according to the user's feedback.
3, customer service: to provide users with friendly and professional customer service, handle user complaints and suggestions, maintain good customer relations, enhance user experience and brand loyalty.
4, information record: accurately record the user's call information and problem handling, to ensure that the information is complete and traceable, and to provide support for subsequent services.
5. Use and feedback of knowledge base: Use FAQ knowledge base provided by the company to provide answers for users, and feedback the shortcomings of the knowledge base according to the actual work situation to assist the technical support team to improve the content of the knowledge base.
6. cross-departmental collaboration: work closely with technical support, sales, product operations and other teams to ensure that user problems and needs are timely response and solution.
7, training and improvement: regularly participate in the company's product and technical training, improve their professional knowledge and service level, to provide users with better service.
1, college degree or above, major is not limited, customer service or technical support related experience is preferred. 2, excellent Japanese oral and written expression skills, able to communicate clearly and smoothly with users. 3, (plus points) Have certain Chinese communication skills, can understand and use Chinese to communicate with the Chinese team (especially the technical support team).
4, (plus) Have basic English reading and writing skills, can consult simple English technical documents. 5, familiar with the basic knowledge of computer and network, have a certain technical understanding ability, can quickly learn new products and technologies.
6, strong sense of service and responsibility, able to patiently and carefully solve user problems.
7, good strain capacity and pressure resistance, can maintain efficient work under high load working environment.